Delivery terms
Sorvi-Pojat Oy 0189594-2 (later referred to as the “online store”) sells products to private individuals and companies within Finland. We reserve the right to change the delivery conditions and prices.
Contact details for online store
Email:
Phone: 040 772 3134
Postal address: Mekaniikkatie 9, 85410 Sievi, Finland
Ordering
You may order products from the website by adding them to the shopping cart. Submit the order by paying for the contents of the shopping cart in the online checkout. By placing an order, you accept our delivery terms, product prices, and delivery costs. We will send out an order confirmation if you provide your email address when you make an order. The order confirmation will show the products ordered and the price.
Payment
Our e-commerce payment provider is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Finnish Financial Supervisory Authority (Finanssivalvonta). You’ll proceed to the payment step via Visma Pay’s online service. Visma Pay or Visma Payments Oy will be listed as the payment recipient on the bank statement and invoice. Visma Pay will forward payments to the online merchant. Paying is secure, as all transaction data will be transmitted over an encrypted connection so that no third party can access transaction details.
The transaction is carried out between the customer and the online store. The online store is responsible for all obligations related to the transaction.
Learn more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
By using Visma Pay, you can pay with your online banking ID, wallet, payment cards (credit/debit), an invoice, or in instalments. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, local cooperative banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard, as well as Jousto, Alisa Invoice and Alisa Business Invoice.
MobilePay: you can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with a MobilePay wallet will be charged to the card linked to the wallet. If the card cannot be charged with the payment, you will not be able to use your MobilePay wallet for payment in the online store.
Pivo: You can see Pivo’s terms of service on the Pivo website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Jousto invoice and payment in instalments is a Finnish service that lets you make your purchases quickly and securely. Jousto is intended for individuals who have managed their finances properly. Using Jousto will give you 30 days to pay without interest or charges. Once you receive the invoice, you can decide whether to pay it in full or in instalments. When you choose to pay in instalments, you can pay for your purchases in up to 36 instalments, starting from €9.90/month. The Jousto instalment plan costs €3.90/month, with 19.90% interest rate. You can use Jousto to pay for purchases between €30 and €3,000. The lender is Aurajoki Nordic Oy. Learn more about Jousto at www.jousto.com.
OP Invoice – A flexible way to pay for online purchases. For customers of all banks. You can make purchases up to €5,000 with OP Invoice and pay them off interest-free within 45 days. If you wish, you can split the invoice into several instalments. You’ll be able to see all your purchases in one place, so you can easily keep track of your spending. Use the credit limit to keep your spending at your desired level. You’ll receive your invoices conveniently by email. You can see the details of your OP Invoice use and the total of the purchases you’ve made on our online platform. You can use OP Invoice if you are over 20 years of age, solvent, and have an online banking account with a Finnish bank. For more information on OP Invoice, please visit: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Alisa Invoice is a flexible and secure payment method. This payment method is suitable for all consumers over the age of 20 and for all types of purchases. If you wish, you can split the bill into smaller parts and pay back in up to 60 instalments. For more information on Alisa Invoice, please visit: https://www.alisapankki.fi/
Alisa Business Invoice is a flexible and secure payment method for businesses. This payment method is suitable for all Finnish companies regardless of their legal form. The buyer’s right to purchase is fully digitally verified and the purchase transaction takes just a few minutes. Companies can choose the desired payment period from three options: 14 days, 30 days, or 60 days. For more information on Alisa Business Invoice, please visit: https://www.alisapankki.fi/
Visma Pay contact details
Visma Payments Oy (business ID 2486559-4)
Email:
Phone: +358 9 315 42 037 (weekdays 9–16)
Postal address: Brahenkatu 4, 53100 Lappeenranta, Finland
Delivery
Pick-up from the nearest reseller: The reseller will contact the customer when the order is available for pick-up.
Home delivery: The products are delivered as a postal package to the postal address provided by the customer.
Returns
Products ordered from the online store have a 14-day right of return under the Consumer Protection Act. Returned or exchanged products must be in the original package and in saleable condition. To return or exchange products, please contact first and ask for return instructions. Please include your name, contact information, and account number for the potential refund.
Cancelling an order, defect liability, and complaints
The customer may cancel the order before the delivery date.
If the product is defective, the customer has the right to receive either a new and identical product, a replacement product, or at least a refund corresponding to the purchase price of the defective product. In case of complaints, please contact our customer service by email at